Shipping & Returns
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within 24hrs of ordering.
We work hard to get your order shipped as soon as possible. If you are within metropolitan areas of capital cities, your order should arrive within 2-4 business
What does shipping cost?
We deliver via Courier for R 140
Can I purchase online if I’m not in South Africa?
Orders placed on our website can only be delivered to a South African address. However, If you’d like us to send you one of our AMAZING Products you can email us on firstname.lastname@example.org and we will make a plan to send you our products.
What if I need to change my order?
We are unable to make changes to orders once placed. Orders are processed very quickly, so if you need to cancel your order please call our Customer Care team immediately. We are unable to cancel orders once they have shipped. See returns and exchanges for information about sending products you’ve ordered back to us.
Return & Exchange Policy
We are sure that you will love your new skincare and wonder how you ever survived without it. If you don’t, that’s ok – you have up to 14 days from receipt to return your product to exchange for a product of the same value. This return and exchange policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.
All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered Post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit. We therefore advise you take out shipment registration of insurance with your postal carrier. RP SKIN CARE SIMPLIFIED will not be responsible or parcels lost or damaged in transit if you choose not to insure.
How do I return an order?
Please contact us via email or phone and we will explain the process to you.
When can I expect my refund or exchange?
Please contact us via email or phone for more information.
What if my order was wrong or the product is damaged?
Please contact us as soon as you can with your order number and details of the incorrect or damaged product.